NutriSnap support

For a question, bug report or suggestion, email geometryowl@gmail.com. Include your app version, iOS version and a short description. Please don’t send passwords, payment card details or sensitive medical information.

Restore your Pro access

Open NutriSnap → Settings → Restore purchases. Use the Apple Account that made the purchase. If a purchase is pending approval, access starts after Apple completes it.

Manage or cancel a subscription

Open iPhone Settings → your name → Subscriptions → NutriSnap. You can also open Manage subscription from NutriSnap Settings when Pro is active. Deleting the app does not cancel a subscription.

A scan didn’t work

Use a clear, well-lit photo with the entire meal visible. Check your connection and try again. You can always enter the meal manually. In version 2.5 and later, unsuccessful recognition does not consume a free scan.

Nutrition estimates

Photo recognition cannot reliably identify every ingredient, preparation method or portion size. Check and edit results. Use professional advice for medical or dietary needs.

Refund requests

Apple handles billing and refund decisions. Visit Apple’s Report a Problem.